Privacy Policy

Introduction

17499728 Canada Corporation, operating as Server Surplus Canada ("we", "us", or "our"), is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at serversurplus.ca or make a purchase from us.

We are headquartered in Acton, Ontario, Canada, and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services.

Information You Provide

• Contact Information: Name, email address, phone number, shipping and billing address
• Account Information: Username, password, and account preferences
• Payment Information: Credit card details, billing address (processed securely by our payment providers)
• Order Information: Products purchased, order history, and shipping details
• Communications: Messages you send us, including support inquiries and feedback

Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and browsing patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders and transactions
• Provide customer support and respond to inquiries
• Send order confirmations, shipping updates, and receipts
• Communicate about products, services, promotions, and events (with your consent)
• Improve our website, products, and services based on user behavior
• Detect and prevent fraud and unauthorized transactions
• Comply with legal obligations and enforce our terms
• Maintain security and integrity of our systems

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party companies that help us operate our business, including payment processors (PayPal, Stripe), shipping carriers (Canada Post, UPS, FedEx), and email service providers
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, subpoena, or legal process
• Protection of Rights: To protect our rights, property, or safety, or that of our customers
• With Consent: When you have given us explicit permission

Third-Party Payment Processors

We use trusted third-party payment processors to handle transactions. When you make a purchase, your payment information is transmitted directly to these processors. We do not store your full credit card number on our servers.

Our payment partners include PayPal, which has its own privacy policy governing their use of your information. We encourage you to review their privacy practices before completing a transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage of personal information
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings.

Types of cookies we use include essential cookies for site functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings.

Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for certain uses of your information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is retained for a minimum of seven years for tax and legal purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States, where our service providers operate. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date. Significant changes will be communicated through our website or by email.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: